1. Personal Information We Collect
Ustuwaan ("we", "our", or "us") processes personal data to provide verified property search, agent accreditation, and inspection scheduling services in Nigeria.
- Account Information: Name, email address, phone number, and password hash.
- Tenant Preferences: Saved listings, search filters, budget ranges, and preferred locations.
- Agent Accreditation Files: NIN numbers, CAC certificates, business address proof, and passport photos.
- Transaction Records: Payment receipts processed securely via Paystack gateways.
2. How We Use Your Data
We use your data strictly to operate our verified marketplace, prevent real estate fraud, schedule property inspections, and enforce compliance rules.
3. NIN & CAC Identity Data Processing
National Identity Numbers (NIN) and Corporate Affairs Commission (CAC) business certificates submitted during agent verification are visible only to the agent who uploaded them and to the admin who reviews them. They are never published, and they are not shown to tenants.
4. Data Sharing & Agent Contact
When you request a property inspection, your name and phone number are shared with that agent so they can meet you. They are not published, and no other agent receives them.
5. Transport Security & Database Access
Traffic between your browser and Ustuwaan is encrypted with TLS over HTTPS. The database is reachable only from the API service that holds its credentials — the web app that renders these pages has no database access at all.
6. Your NDPR & Statutory Privacy Rights
Under the Nigeria Data Protection Regulation (NDPR 2023), you have the right to access, rectify, port, or request erasure of your personal records from Ustuwaan servers.
8. Data Retention & Account Deletion
You may request permanent account deletion via privacy@ustuwaan.com. Upon request, all personal identifiers are erased within 30 days.
9. Data Protection Officer Contact
For privacy inquiries or statutory data rights requests, email our Data Protection Desk at dpo@ustuwaan.com.