1. Introduction & Agreement Scope
Welcome to Ustuwaan ("Platform"). These Terms of Service govern all access to property search, agent accreditation, and inspection calendar services provided via ustuwaan.com.
By creating an account or searching property listings on Ustuwaan, you agree to abide by all terms contained herein and Nigerian property regulations.
2. Agent Accreditation & Verification Rules
All real estate agents and property managers listing units on Ustuwaan must maintain active NIN validation and CAC business registrations.
Agents on Ustuwaan are strictly forbidden from charging inspection fees, viewing taxes, or registration forms to house hunters.
3. Inspection Bookings
A viewing request goes to the agent, who confirms the slot or proposes another time.Ustuwaan does not guarantee that an agent will accept any particular slot.
4. Zero Hidden Fees Policy
All price listings on Ustuwaan must explicitly separate Annual Rent, Caution Deposit, Service Charge, and Legal/Agency Fees prior to tenancy agreement signing.
5. Rental Payments & Digital Receipts
Payments processed through Ustuwaan are handled by Paystack, recorded on your account, and receipted individually.
6. Property Accuracy & Image Standards
Photos uploaded to Ustuwaan must represent the current physical state of the property. Filtered, digitally exaggerated, or copied stock photography is prohibited.
7. Platform Liability & Disputes
Ustuwaan operates as an accredited property tech marketplace. We facilitate verification and scheduling, while final lease contracts are executed between tenant and landlord/accredited agent.
8. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria and Lagos State Tenancy Law.
9. Legal Contact Information
For legal service, compliance inquiries, or lease dispute mediation, contact our Legal Desk at legal@ustuwaan.com.